Terms & Conditions

Welcome to our fast boat ticket booking website, Balifast. Please read the following terms and conditions carefully before making a purchase on our website. By using our website, you agree to be bound by these terms and conditions.

Booking and Payment

All bookings and payments made on our website are final and non-refundable, unless otherwise stated.
We accept payment through various payment methods including credit cards, debit cards, bank transfers and payment upon arrival.
You must provide accurate and complete payment information to complete your booking. If your payment is declined or fails, your booking will be canceled.

Confirmation of Your Booking

At BaliFast.com, we are committed to providing you with a seamless and efficient booking experience. Once you place an order through our system, you can rest assured that our team will promptly process it. To keep you informed every step of the way, we will send you a confirmation email that includes all the essential details of your booking. This email will serve as your official notification, containing information such as your booking confirmation, travel itinerary, and payment details. We understand the importance of staying connected with our customers, and we are dedicated to ensuring that you have all the information you need at your fingertips.

Saving Your Transaction Receipt

We highly recommend that every customer using BaliFast.com diligently saves their transaction receipt for future reference. Your transaction receipt serves as vital proof of your booking and payment details. It contains essential information, including your booking confirmation, travel itinerary, and payment confirmation. In the event of any unforeseen circumstances, changes, or disputes regarding your booking, having this receipt readily available can expedite resolution and provide clarity. To ensure a smooth and hassle-free experience, please save and retain your transaction receipt securely. Should you have any questions or require assistance, our customer support team will be more than happy to assist you, and having your transaction receipt at hand can help us serve you better. Thank you for choosing BaliFast.com, and we appreciate your cooperation in helping us provide the best possible service.

Cancellation and Changes

We reserve the right to cancel or reschedule any trip due to weather conditions, mechanical problems, or other unforeseen circumstances.
If we cancel a trip, we will provide a full refund of the ticket price.
If you wish to cancel or change your booking, you must contact us at least 24 hours prior to your scheduled departure time. Any cancellations or changes made after this time will not be eligible for a refund or rescheduling.

Boarding and Departure

You must arrive at the designated departure point at least 30 minutes before your scheduled departure time. Failure to do so may result in the forfeiture of your ticket and any payments made.
You must present a valid government-issued photo ID and your booking confirmation email to board the boat.
We reserve the right to refuse boarding to any passengers who are intoxicated, disruptive, or pose a safety risk to other passengers or the crew.

Liability and Insurance

We are not responsible for any loss, damage, injury, or death that occurs during your trip, unless it is caused by our negligence.
We strongly recommend that you purchase travel insurance to cover any unexpected events that may occur during your trip.
You are responsible for the safety and security of your personal belongings during your trip.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of our company or our fast boat partenerd company and is protected by copyright Indonesian laws.
You may not copy, modify, distribute, or use any content from our website without our prior written consent.

Website Security

At BaliFast.com, the security and protection of our customers are paramount. We have implemented robust measures to ensure a safe and secure online experience. Our website benefits from SSL (Secure Sockets Layer) security, which encrypts data transmission between your browser and our servers, safeguarding your personal and payment information. Additionally, a firewall has been installed to provide an added layer of defense against unauthorized access and malicious attacks.
These security features are designed to maintain the confidentiality and integrity of your data, ensuring that your interactions with our website remain private and secure. We continuously monitor and update our security protocols to stay ahead of emerging threats, giving you the peace of mind you deserve while using our services. Your trust and safety are of the utmost importance to us, and we are committed to providing a secure environment for all your online activities on BaliFast.com.

Governing Law

These terms and conditions are governed by the laws of the country where our company is based.
Any disputes arising from these terms and conditions will be resolved through arbitration in accordance with the rules of the Indonesian governing law.

Thank you for using our fast boat ticket booking website. If you have any questions or concerns, please contact us at balifastcom@gmail.com.

Last update : April 29, 2023